Have Any Questions?

View the top credit card questions

collapse Q: What is Collabria?

A. Your financial institution or organization has partnered with Collabria to provide you with a credit card product as a service or benefit to your relationship with them. Collabria provides you with 24/7 Cardholder Service, access to account information online through MyCardInfo and round the clock fraud monitoring and protection services for your credit card. Collabria also receives and processes your card payments and manages collections on delinquent accounts. From time to time, you may receive communications from Collabria regarding your credit card account.

collapse Q: How do I transfer another credit card balance to my Collabria credit card?

A. Your Collabria credit card allows you to consolidate other balances you may have onto one card. You may transfer a balance by calling Cardholder Service at 1.855.341.4643. Please have the billing and account information for the balances that you wish to transfer from available.

collapse Q: What is annual interest rate and how do I find my annual interest rate information?

A. Annual interest rate is a measure of the cost of credit, expressed as a nominal yearly rate. Generally speaking, it is the amount of interest that is billed to your account for the convenience of utilizing your credit line. There is a 21 day grace period during which no interest will be charged on that month's merchandise purchases. Please note that cash advances do not have a grace period. You can view your current annual interest rate online at MyCardInfo or on a monthly statement. Your complete annual interest rate details were provided with your card when your account was approved.

collapse Q: I am traveling internationally; can I use my Collabria credit card?

A. Your card will work in most countries. Due to fraud trends, we may restrict transactions in certain countries. As a fraud protection measure, we do strongly recommend that you call Cardholder Service at 1.855.341.4643 prior to your departure or add a travel plan to your credit card using CardWise. When traveling internationally, please contact Cardholder Service at our international collect number, 1.647.252.9564.

collapse Q: What is CardWise?

A. CardWise is Collabria's online digital account management tool where you can access your credit card account information 24/7. You can register for CardWise through the CardWise Mobile app or CardWise Online (cardwiseonline.ca). With CardWise, you can check your balance, make payments or set up AutoPay, enroll in eStatements, configure controls & alerts on your account, and more! For more on CardWise visit collabriacreditcards.ca/MyAccount. Business cardholders should visit collabriacreditcards.ca/MyBusAccount for more details on the digital account management platforms available to them.