Trip Cancellation / Out of Country Medical

Trip Cancellation / Out of Country Medical

Q. What does my credit card travel and out of country medical insurance cover?
A. All Collabria’s credit card travel insurances are provided by Desjardins Financial Security Life Assurance Company (DFS).  Please consult your travel insurance contract booklet, also available on line on your Credit Union’s web site or, for general information, the DFS website at desjardinstravelinsurance.ca or call 1-800-463-1623 if you have additional questions about your coverage

Q. Why can’t you tell me what my travel and out of country medical insurance covers? 
A. We want to ensure you have the most up to date information that our insurance provider - Desjardins Financial Security Life Assurance Company (DFS) – can provide. For updated information, visit desjardinstravelinsurance.ca or call 1800-463-1623

Q.  How do I submit an insurance claim online?
A. Visit desjardinstravelinsurance.ca and click on “Claim” to find the right Claim form. Please note, there is an English Language toggle button on the top right corner of the page as well. From there, follow the applicable steps to enter your claim details and send your information directly to the insurer.

Q. What is the impact of the COVID-19 pandemic on rewards redemptions that I made on my account for flights, cruises, hotels or events?
A. Given restricted travel and travel bans, we are making temporary changes to our rewards program policy to provide you with more flexibility in changing or cancelling previously booked travel and event ticket bookings using rewards points as follows:

Airline booking: The Rewards Travel Agent team will work on the behalf of the cardholder to secure a credit with the carrier for future travel. The Rewards Travel Agent team will follow-up directly with the cardholder to further explain the process and next steps.

Cruise booking: The Rewards Travel Agent team will work with the cardholder and the cruise line to cancel or rebook the trip. Any refund will be completed in points.

Hotel booking: The Rewards Travel Agent team will work with the hotel to either amend or cancel the hotel reservation, based on the cardholder wishes and the hotel policies. Any full or partial refund will be completed in points and/or a refund to the credit card. 
Event ticket booking: The Rewards team is proactively working with their event ticket supplier to notify cardholders about events that have been cancelled and providing full refunds for concerts or events that have been cancelled. If an event is postponed, the cardholder has the option to accept the new date or request a full refund.

Please note that if a refund is approved, it will take 1 to 2 statement cycles for the refund to appear on your credit card statement.