HAVE A QUESTION?

Existing Cardholders
If you have a question regarding your credit card login to our online credit card management tool, MyCardInfo or call us at 1-855-341-4643. To access MyCardInfo or to sign up, please visit www.collabriacreditcards.ca and select your credit union.

Like other contact centers, ours is receiving a high volume of inquiries from cardholders needing our assistance. The best way to avoid longer wait times on the phone is to use our online credit card management tool, MyCardInfo, for everyday activities such as :

  • Activating your credit card
  • Viewing your current balance and available credit
  • Viewing your account statement online via eStatement
  • Viewing your card transaction history and pending transactions
  • Making one-time payments and setting up AutoPay
  • Signing up for paperless eStatement
  • Tracking, managing and redeeming rewards
  • Disputing transactions
  • Requesting a credit limit increase

Thank you for your inquiry and we will be in touch shortly.
 

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