Fraud specialists are monitoring your account 24/7, using sophisticated tools to catch any suspicious activity. Should we notice anything that is unusual, we will contact you immediately to determine if there are unauthorized actions associated with your account.
When you sign up for fraud text alerts, we will send you alerts directly to your mobile phone. Fraud text alerts can help you prevent fraudulent transactions from occurring on your card. Enrolling is easy and this service is free.*
Learn more about the benefits of Chip and PIN.
24/7 Cardholder Service
Canada and U.S.:
Lost or Stolen Cards
Canada and U.S.: 1.855.341.4643
International Collect: 1.647.252.9564
Please note that this email is not secure; it is for general inquiry only. Do NOT include your
account information. If you have a specific question about your account, please call Cardmember Service.
PO Box 82029 RPO Connaught
Calgary, AB T2R 0X1
Visa Payment Address
CP 6417 SUCC Centre Ville
Montréal, QC H3C 3L4
Mastercard Payment Address
CP 6300 SUCC Centre Ville
Montréal, QC H3C 3L2
The Collabria Mastercard is issued by Collabria Financial Services Inc. pursuant to a license from Mastercard International Incorporated. Mastercard and the Mastercard Brand Mark are registered trademarks of Mastercard International Incorporated.
The Collabria Visa Card is issued by Collabria Financial Services Inc. pursuant to a license from Visa. Visa is a trademark of Visa Int. and is used under license.