Fraud specialists are monitoring your account 24/7, using sophisticated tools to catch any suspicious activity. Should we notice anything that is unusual, we will contact you immediately to determine if there are unauthorized actions associated with your account.
When you sign up for fraud text alerts, we will send you alerts directly to your mobile phone. Fraud text alerts can help you prevent fraudulent transactions from occurring on your card. Enrolling is easy and this service is free.*
Learn more about the benefits of Chip and PIN.
24/7 Cardholder Service
Canada and U.S.:
Lost or Stolen Cards
Canada and U.S.: 1.855.341.4643
International Collect: 1.647.252.9564
Please note that this email is not secure; it is for general inquiry only. Do NOT include your account information. If you have a specific question about your account, please call Cardholder Service.
PO Box 82029 RPO Connaught
Calgary, Alberta T2R 0X1
Visa Payment Address
CP 6417 SUCC Centre Ville
Montréal, Quebec H3C 3L4
Mastercard Payment Address
CP 6300 SUCC Centre Ville
Montréal, Quebec H3C 3L2
®The Collabria Mastercard is issued by Collabria Financial Services Inc. pursuant to a license from Mastercard International Incorporated. Mastercard is a registered trademark and the circles design is a trademark of Mastercard International Incorporated.